I previously reported on Microsoft’s internal debates about this topic, and its evolving stance on the causes.) (And Microsoft, of course, later ran afoul of Consumer Reports because of these reliability issues. Eventually, I coined the phrase Surfacegate to describe this sad state of affairs and, over time, Microsoft finally began speaking about what it was doing to fix the flaws. In the wake of my review, the Surface Book-and the related Surface Pro 4, which was announced at the same time-was the subject of an incredible series of reliability issues, which were followed by months of silence on Microsoft’s part. Plus, Surface Book, like most Surface devices, has always been very expensive. But I warned readers, somewhat presciently, that it was a first-generation and untested product too. I issued my first Surface Book review later that month, noting that it offered great performance and good looks. This design has always been controversial, thanks to the odd teardrop-shaped hole that remains open when the device’s lid is closed Microsoft says this hole is required by Surface Book’s unique fulcrum hinge. Microsoft announced the original Surface Book in October 2015, describing it as “the ultimate laptop.” Its unique hardware design, which has carried over almost unchanged in subsequent generations of the device, included a removable Surface Pen-compatible touchscreen, which Microsoft calls a clipboard, and a hardware keyboard base. Technically a third-generation device, Microsoft’s Surface Book 2 is a portable workstation, a gaming rig, and a productivity monster.
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